Policies

Registering with Commercial Marketing Solutions, LLC is more than just getting your name and photo in a casting book; it is becoming part of our team. You will always be treated with utmost respect and we require the same respect from you. We have taken the time to put together our policies and procedures. Please take the time to review them.

PLEASE, DO NOT CALL THE OFFICE TO CHECK-IN

Our commitment to you is to bring in as many films, television series, and commercials as possible. If everyone who is registered with us checks in just once a week, we would not have time to get the work you are checking in to see if we have! So, with all due respect, never ever call the office to check-in. If it has been an unusually long time since last you worked, please let us know via email at info@gotocms.net

BOOKING OUT

We do not have a ‘book out’ system at this time. There is no need to call us or email us to book out.

CANCELLATIONS

Occasionally you will be lined-up to work on a job and for some reason you are not going to be able to make it. You need to cancel. If you are canceling during regular business hours, call the office as soon as you know you will not be able to work. If you need to cancel outside of business hours, call the wrangler on your job as soon as possible.

Occasionally you will be lined-up to work on a job and for some reason we have to take you off the job. There are last minute changes and that is just the nature of the business. We strive to be as fair as possible. If we have to take you off a job, we will get you on another job as soon as possible.

GETTING CALL-TIME INFORMATION

To get call time information you will call 770.943.8785. All of the project details will be on the recording.

When lined up for a job, you should ALWAYS check the information line between 6pm-8pm the night before the job unless otherwise instructed. Always leave a confirmation after the beep. The reason we ask you to check in no later than 8:00pm is because around 8:30pm we check to see that everyone has confirmed. If for some reason you will not be able to check in between 6pm-8pm, please let us know. The main goal is for us to know that you know where and when to show up for your booking. There are occasions when we do not get the information before 6pm and there is a delay in posting the details on the information line. Please don't panic. We will post the details as soon as we can. Never just give up. Unless we call and take you off a job, you are working. Just call every half hour or so until you get the information you need.

Occasionally everyone will call in for the project details, confirm, and then we will get a call with a change. To make things easier, instead of having to call EVERYONE with a change, we ask that you re-check the information line before the following day.

ARRIVING ON SET

Always allow extra travel time when driving to set.

Arrive on set BEFORE your call time. Do not arrive on set AT your call time. You should be parked, out of your car and checked in before your call time. As a professional, you should NEVER BE LATE. Having said that, if you are going to be late you must call your wrangler ASAP and inform him/her of the situation and an estimated arrival time. As bad as it is to be late, it only makes it worse if we don’t know where you are or when to expect you.

Generally, there will be signs directing you to talent/crew parking when you get close to set. The signs are usually yellow with the production company name and an arrow pointing you in the right direction. After parking, check in right away.

You should arrive DRESSED IN WARDROBE WITH HAIR AND MAKEUP DONE, unless instructed otherwise.

When working on any alcohol commercial, make sure you have an ID with your birth date. You must be at least 25 years old to work on these spots.

If you are a SAG member always have your SAG card out and ready to show upon check-in. A station 12 report will be run on every job. You must be paid up with SAG when accepting a SAG job. If you know you are not paid up, it is your responsibility to inform us.

Wardrobe should be neatly pressed and brought to set neatly packaged. There are always racks provided by production for your garment bags. You should always bring several options for the wardrobe department to choose from. The more options you bring the happier the wardrobe department is to see us on the next job.

WORKING ON SET

Though we want you to have fun and enjoy your work, never forget that this is a job. You are essential to the making of the film or commercial. You are an integral part of the production. You need to always have an ear open and be prepared to be called to set. When not on set, please stay in holding or make sure your wrangler or the ADs know where you can be found.

Cell Phones – NEVER use your cell phone while on set. While on set, turn off all rings and alerts. There is PLENTY of down time to make your calls while in holding.

Smoking – NEVER light up while on set. Even if you are working outside, PLEASE wait for a break and be considerate of those around you.

Chewing Gum – Please do not chew gum on set.

NON-UNION – If you want to know how to get a SAG voucher, please read the FAQ’s or get membership information at www.sag.org.

Always maintain a positive attitude. Love what you do or don’t do it.

Do not get into confrontations with production. If you believe you are being mistreated, you are being asked to do something you are not comfortable with, or have any issue whatsoever with production, let the wrangler know and call the us right away. We at CMS will resolve the issue on our end.

You have accepted a job that is open-ended. We never know how long the day will be until it is over. You may not leave in the middle of the work day. You may not leave early. Please do not accept a job if you are not available for the entire day.

At lunch, the crew goes through the line first. When you are told that it is clear to go ahead and get in line, then go for it. While in line, if you see someone from the crew get in line behind you, offer to let that person go in front of you.

Do not bring a camera to set.

Do not bring valuables to set. Though there is generally security in holding, production is not responsible for loss or theft of your personal property.

LEAVING SET

When you are wrapped, return any wardrobe, props, or walkies that were loaned to you.

Collect all of your belongings and make it your personal responsibility to clean up holding.

Thank everyone for a great day.